A Manager's Ethical Dilemma Essay Example | Topics and Well Written Essays - 1000 words

A Managers Ethical Dilemma - Essay ExampleThe rampant competition from these sell chains led to a whopping drop in revenue for the group, which resulted in a twoscore part drop in revenues for the total group, whereas the retail and merchandising arm clocked around sixty percent fall in revenues (Swanton, 2005). This led to a lot of desperate steps by the Management, which included dandy costs at all points and also laying off employees. They also hinged on a project to increase the advantage at all levels. This would include cutting down on the redundancy at all the levels of management. These were the major problems that were faced by the management. There were a lot of work outs that were responsible for the unethical share on the part of the mechanics as well as the customer service officials. There was an bulky pressure on them to fulfill the targets as well as increase the amount of revenue pull in by each centre. The retail industry was taking a major hit and that ef fected the baseline of the company, The revenue loss from that particular division had to be compensated by earning extra revenue from some other divisions there was large scale of cost cutting going on in the various sectors and the employees were world asked to leave. so, when a compensation policy that had the lure of incentive was set in, it resulted in the ensuing unethical doings on the part of the employees (Gardiner, 2005). The back set aside mechanics were given steep targets and so were the front end customer representatives, who would monitor the situation. In addition to the extreme amount of work and target pressure, another factor that contributed to this kind of deportment was the tendency of the mechanics to go overboard and recommend more amount of repairs than usual. The other problem would be the timing at which the particular vehicle would come. If it came during the part of the week that encountered slow sales, the mechanics and the front end people would oversell and try to maximize the output, which would ultimately create all the issues. This is a classic case of spillover effect, in which due to the fall in profitability of one arm, the other arm gets affected(Hursthouse,2001). Te other factor that can also be explained here is the cannibalization effect, where the loss from one arm would eat away into the profit from another arm. The ethical approach used here was consequential. The reasons for this are manifold and are very clear. initial of all, no proper study was done on the reasons as to why the fall in the retail segment was really happening despite the introduction of the non sears products. Secondly, the incentive plan was introduced without taking into the view the foothold realities that existed. A situational analysis was necessary for the proper results and the outcomes to happen. They should have looked at the ground realities and introduced the changes. Te current airwave was also not analyzed. The company was n ot doing well, the profits had plunged. It was all but natural for the people to go back to unfair tactics so as to boost the bottom-line. The employees were seeing other people around them organism sacked and that would have increased the level of indulgence in the unfair urges to boost the profits and strive targets by using unfair means. They only took the corrective steps after seeing the outcomes. Neither the handicraft aspects, nor the ethical aspects were studied